Frequently Asked Questions (FAQ)

Orders

1. How do I place an order? Placing an order at Louche is easy. Select your desired products, add them to your shopping cart, and follow the steps to checkout.

2. Can I change or cancel my order? Yes, you can change or cancel your order as long as it hasn't shipped yet. Please contact our customer service as soon as possible at info@loucheperfume.com .

3. Can I track my order? Yes, once your order has shipped, you will receive a tracking number by email so you can track your package.

Dispatch

1. What are the shipping costs? Standard shipping within the Netherlands costs €5.99. Orders over €34.99 are shipped free of charge.

2. How long does delivery take? Orders placed before 4:00 PM will be shipped the same day. Within the Netherlands, delivery usually takes one business day.

3. Does Louche ship internationally? Yes, we ship to various countries within Europe. Delivery times and shipping costs vary by destination. Contact us for more information.

Returns and Exchanges

1. What is your return policy? You can return unused and undamaged products within 14 days of receipt. Return shipping is the customer's responsibility, unless the product arrived defective or damaged.

2. How do I return an item? Contact our customer service at info@loucheperfume.com to register your return. Pack the product in its original packaging and send it to our returns address.

3. Can I exchange an item? Yes, just follow the same steps as for a return and place a new order for the desired item on our website.

Payments

1. What payment methods do you accept? We accept payments via iDEAL, credit card (Visa, MasterCard, American Express), PayPal, and bank transfer.

2. Is my payment secure? Yes, we use secure payment systems to ensure your data is processed safely.

Perfume

1. Are the perfumes in the collection authentic? Our perfumes are inspired by existing brands and carefully crafted to match the quality and experience of these fragrances. While we don't partner with the brands themselves, we guarantee that our perfumes are high-quality and unique interpretations of popular scents.

2. Does Louche also offer perfume advice? Yes, our perfume experts are ready to help you discover fragrances that suit you! You can always email us at info@loucheperfume.com . Tell us your favorite fragrance, and our experts will help you find the perfect one.

3. How long does Louche perfume last? At Louche Parfums, we use 25-30% high-quality perfume oils to ensure our fragrances are both safe and impressively effective. These carefully crafted formulas guarantee that our women's and men's perfumes last all day long. If you're looking for a long-lasting, high-quality perfume that's affordable, Louche is the place to be. Our collections offer the same luxury and durability as expensive designer brands, but without the hefty price tag.

4. Why is Louche so affordable? Perfume is a way to bring memories and emotions to life. At Louche, we believe this experience should be accessible to everyone. That's why we're committed to making luxury fragrances affordable. By eliminating retail markups and expensive celebrity marketing, we can offer our fragrances for up to 90% less. This way, you can enjoy luxury perfumes without the high price tag.

Contact

1. How can I contact customer service? You can reach us by email at info@loucheperfume.com . Our team is ready to help you.

Do you have a question that isn't answered here? Please feel free to contact us. We're always here to help!